Refund Policy.
01 / Overview
This policy explains when Sterling Capital Technologies refunds a purchase made on sterlingcapital.tech. It forms part of our Terms of Use. Nothing in it limits any right you have under applicable law.
Sterling Capital Technologies is a software and education company. Trading algorithms and bots for MetaTrader 5, including Sterling Strike and software developed by our technology partners and licensed through us, are covered in section 02. TradingView indicators, bought outright, by subscription or as a bundle, are covered in section 03. Section 04 applies to every product.
Our free Education Hub needs no payment, so it isn’t covered here. When we add a new kind of product, we add its own section to this policy and update the edition and date.
Algorithms and bots.
02 / 30-Day Refund Window// Delivery
We deliver an algorithm or bot when we bind its license to your trading account and our concierge sets it up for you. Your license runs for the term shown at purchase and covers one trading account. Refunds are covered by our 30-Day Refund Window below.
// 30-Day Refund Window
We offer a 30-Day Refund Window. We will refund the purchase price, minus payment processing fees, under the following conditions:
- You must contact the concierge within 5 days of your purchase.
- You must fund your trading account within 10 days of your purchase.
- You must be up and running within 10 days of your purchase, meaning you have completed items 1 and 2 above and the software is running on your funded account.
- You must request your refund before midnight on the 30th day from your purchase date.
If you cancel before we set up your software, we refund the purchase price minus payment processing fees.
// What the refund covers
The refund covers your license fee only. It does not cover trading losses, broker fees, spreads or hosting costs. Trading results are never a reason for a refund or a condition of one.
// Processing fees
Processing fees are the fees our payment provider charges on your payment. They are typically around 3% for card payments and can be higher for Klarna, Affirm or Afterpay. We tell you the exact amount deducted when we confirm your refund.
// License and limits
Your license is deactivated when the refund is issued. The refund window applies once per person and once per trading account. It isn’t available if the software has been modified, copied, shared or resold, or if a chargeback has been filed on the payment. Refunds go to your original payment method.
TradingView indicators.
03 / Outright · Subscription · Bundle// Delivery
We deliver an indicator when we grant access to the TradingView username you give us at checkout. Until then, you can cancel for a full refund.
// Your first purchase
Whether you buy an indicator outright, subscribe, or take the All-Access bundle, you can ask for a full refund within 7 days of your first purchase, and we will remove your access at the same time. After that, we refund only if you were charged twice or the wrong amount. Access bought outright runs for the term shown at purchase and belongs to one TradingView username.
// Subscriptions and bundles
You can cancel a subscription, including the All-Access bundle, at any time, and it will not renew. You keep access until the end of the period you’ve already paid for. We don’t refund part-used periods.
// Trading results
Trading results are not grounds for a refund. Our software and indicators are tools. They do not guarantee any result, trading involves risk of loss, and past performance does not predict future results. Please read our Disclaimer before you buy.
Requests and disputes.
04 / Every Product// How to ask for a refund
Email us from the address you used at checkout: support [at] sterlingcapital.tech for algorithms and bots, or indicators [at] sterlingcapital.tech for indicators. Include your name, what you bought and when, and the reason for your request. We reply within 2 business days.
Approved refunds are sent within 5 business days to the payment method you used. Your bank or card issuer may take a further 5 to 10 business days to show it.
// Pay-later purchases
If you paid with Klarna, Affirm or Afterpay, we send the refund to that provider. They cancel or reduce your remaining payments and return anything you’ve already paid, under their own terms.
// Buyers in the EU and UK
If you buy from the European Union or the United Kingdom, you normally have 14 days to cancel a purchase of digital content or services. At checkout we ask you to confirm that you want your product to start straight away and that you understand this ends your right to cancel once it starts. If you don’t confirm, we wait until the 14 days have passed before starting it.
// Chargebacks
Please contact us before disputing a charge with your bank. We can usually sort out a problem faster than a dispute can. While a dispute is open, we may pause the license or access it relates to.
// Changes and disputes
We may update this policy, including when we add a new kind of product. The version in force when you paid applies to that purchase. Any dispute about a refund is handled as set out in the Jurisdiction and Arbitration section of our Terms of Use.